PairJewels : FAQs
The FAQ section provides answers to common questions about our jewelry, shipping, returns, and care instructions. If you need more help, feel free to contact us!
Refund FAQs
1. Can I get a refund if I’m not satisfied with my purchase?
Yes, we offer refunds for eligible returns. The item must be unused, in its original packaging, and returned within 7 days of delivery.
2. What if I receive a damaged or incorrect item?
If you receive a defective or incorrect item, please contact us within24 hours of the delivery with photos of the product. We will arrange a replacement or a full refund.
3. How long does it take to receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
4. How do I request a refund?
To request a refund, contact our support team at support@pairjewels.com with your order details. Once your return is received and inspected, we will process your refund.
5. Are shipping charges refundable?
Shipping charges are non-refundable unless the return is due to a defect or an error on our part.
Shipping FAQs
1. How long does shipping take?
Shipping time depends on your location. Typically:
Domestic orders: 5-7 business days
International orders: 10-15 business days
2. How much does shipping cost?
Shipping costs vary based on location and order value. The exact cost will be displayed at checkout. We may also offer free shipping on orders above Rs.2000.
3. Do you offer express shipping?
No, we currently do not offer express shipping. However, we strive to process and ship all orders as quickly as possible to ensure timely delivery.
4. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery.
5. Do you ship internationally?
Yes, we ship worldwide! International shipping rates and delivery times will be calculated at checkout.
6. What happens if my order is delayed?
If your order is delayed beyond the estimated time, please contact us at support@pairjewels.com, and we’ll assist you.
7. What should I do if I receive a damaged package?
If your package arrives damaged, take clear photos and contact us immediately. We will arrange for a replacement or refund.
Delivery FAQs
1. How long does delivery take?
Delivery times vary based on your location. Typically, orders are delivered within 3-7 business days for domestic shipping and 10-15 days for international shipping.
2. Do you offer express shipping?
No, we currently do not offer express shipping. However, we strive to process and ship all orders as quickly as possible to ensure timely delivery.
3. How can I track my order?
Once your order is shipped, we will send you a tracking link via email or SMS. You can use it to monitor your delivery status.
4. Do you ship internationally?
Yes, we ship worldwide! International delivery times and shipping fees will be calculated at checkout.
5. What if my order is delayed?
If your order is delayed beyond the estimated time, please contact our support team at support@pairjewels.com, and we will assist you.
6. What should I do if I receive a damaged package?
If your package arrives damaged, take clear photos and contact us immediately. We will work on a replacement or refund based on the situation.
7. Do you offer cash on delivery (COD)?
Yes, we provide COD in select locations. Availability will be shown at checkout.
8. What happens if I’m not home during delivery?
If you’re not available, the courier will attempt delivery again or leave a note for rescheduling. You can also contact the courier service for updates.
Payment FAQs
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment methods.Is Cash on Delivery (COD) available?
Yes, we offer COD for select locations. A small service fee may apply.Do you accept international payments?
Yes! We accept international payments through credit cards, PayPal, and other global payment solutions. However, additional currency conversion fees may apply, depending on your bank.How secure is my payment?
We prioritize your security! Our website is SSL-encrypted, and we use secure third-party payment gateways that comply with PCI-DSS standards. Your payment details are never stored or shared.Can I cancel my order and get a refund?
a) If your order has not been processed or shipped, you can cancel it and receive a full refund.
b) If your order has already been shipped, you will need to follow our return policy.How long does it take to receive a refund?
Once approved, refunds are typically processed within 7 business days. However, the time it takes for the funds to reflect in your account depends on your bank or payment provider.
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